Shipping & Delivery Policy

Last Updated: August 15, 2026

1. Shipping Overview

Muamshai offers online fashion products including skirts, dresses, and jackets. We aim to process orders promptly and provide customers with straightforward information about shipping and delivery.

Before completing an order, customers can review the applicable shipping charge and other order information during checkout. The shipping details below explain the standard timeframe used for processing and delivering orders.

2. Order Processing

Once an order has been successfully submitted and payment has been authorized, our team begins preparing the order for shipment. The standard handling time is 1 business day.

Handling time refers to the time required to prepare, verify, package, and hand the order to the selected delivery carrier. Handling time is separate from the carrier's transit time.

Orders received by 5:00 PM EST, Monday through Friday are considered within the regular daily processing schedule. Orders received after the daily cut-off time may begin processing on the following business day.

Orders placed during weekends or other non-business processing periods may begin processing on the next available business day.

3. Shipping Charges

Muamshai currently applies a $6.99 flat-rate shipping charge to eligible orders. The applicable shipping charge is presented during the checkout process before the order is completed.

Customers can review the order subtotal, shipping charge, and other applicable checkout information before submitting payment.

If the shipping charge or another checkout detail appears different from the information expected, please review the checkout summary or contact our support team before completing the purchase.

4. Transit Time

After an order has been processed and handed to the carrier, the estimated transit time is 2–6 business days.

Transit time refers to the period during which the carrier transports the package from the shipping facility through its delivery network to the customer's destination.

The estimated transit period does not include the order handling period. Customers should therefore consider both the order processing time and the carrier transit time when estimating when an order may arrive.

5. Delivery Services

Muamshai uses established delivery services to transport customer orders. Depending on the shipment and destination, orders may be delivered through USPS, UPS, or FedEx.

The carrier selected for a particular order may vary based on shipping requirements, destination, package characteristics, and available delivery services.

Carrier selection does not change the standard shipping information provided during checkout. Customers will receive applicable shipment information once the order has been prepared for delivery.

6. Tracking Information

When tracking information is available, it is provided after the order has been shipped. Tracking allows customers to monitor the progress of their package through the carrier's delivery network.

A tracking number may not show movement immediately after it is created. The carrier may need additional time to receive, scan, and register the package within its system.

Customers should use the most recent tracking information provided by the carrier when checking the status of a shipment.

7. Delivery Delays

The estimated transit period is provided to help customers plan for delivery, but actual delivery dates may vary. Once a package has been handed to the carrier, transportation and final delivery are handled through the carrier's network.

Delivery may occasionally take longer than estimated because of severe weather, transportation disruptions, high shipment volumes, carrier processing issues, address-related problems, or other unexpected circumstances.

If a shipment is delayed, customers should first review the latest tracking information for carrier updates. If the shipment continues to experience an issue, our support team can assist with reviewing the available order and tracking information.

8. Incorrect Shipping Information

Customers are responsible for providing a complete and accurate delivery address when placing an order. This includes the recipient's name, street address, apartment or unit number when applicable, city, state, and ZIP code.

If you discover an address error after submitting an order, contact us as soon as possible at support@muamshai.com.

We will review the status of the order and determine whether the requested change can still be made. Address changes may not be possible after an order has entered processing or has already been shipped.

9. Missed or Unsuccessful Delivery

If a carrier is unable to complete delivery because of an incorrect address, inaccessible location, missing address information, or another delivery issue, the carrier may provide additional instructions or attempt delivery again depending on its procedures.

Customers should monitor tracking information and respond to carrier notifications when action is required to complete delivery.

If you believe there is an issue with your delivery, please contact our support team and provide your order number so we can review the shipment details.

10. Damaged or Missing Packages

If your package appears damaged when delivered, please review the contents as soon as possible. If an item arrives damaged or there is another issue with the delivered order, contact Muamshai customer support with your order information and a description of the issue.

If tracking indicates that a package has been delivered but you cannot locate it, first check the delivery location, mailbox, building reception area, or other usual delivery areas and review any carrier delivery notes.

If the package remains missing, contact our support team so we can review the available shipment information and assist with the next steps.

11. Order Changes Before Shipment

If you need to update an order before it has shipped, contact our support team as soon as possible. We will review whether the requested change can be completed based on the current processing status.

Once an order has been packed, processed, or handed to a carrier, changes to the order or shipping information may no longer be possible.

For return or refund requests after delivery, please refer to our Return & Refund Policy for the applicable process and eligibility requirements.

12. Business Days

Handling and transit estimates in this policy are expressed in business days. Business-day calculations may differ from calendar-day calculations because weekends and certain non-processing periods are not counted as regular processing days.

The order cut-off time is based on EST. Orders received after 5:00 PM EST may be treated as received on the following business day for processing purposes.

13. Customer Support

Our customer support team is available to assist with questions about orders, shipping status, tracking information, delivery issues, and other shipping-related concerns.

When contacting us about an order, please include your order number and the email address used when placing the order. Providing these details helps us locate the correct order and review the available information more efficiently.