Cancel / Change Order

Last Updated: August 15, 2026

Muamshai understands that customers may sometimes need to cancel an order or correct information after checkout. This page explains when an order can be changed or canceled and what options may be available when an order has already entered processing or shipment.

1. Requesting an Order Change or Cancellation

If you need to cancel an order or make a change, please contact Muamshai customer support as soon as possible after placing your order.

Orders may begin processing shortly after checkout. For this reason, we cannot guarantee that every cancellation or change request will be possible.

Our team will review the current order status and confirm whether the requested change or cancellation can still be completed.

Order Status	Change / Cancellation
Recently placed	Contact us immediately. A request may be possible before processing begins.
Processing	We will check whether the requested update can still be made.
Packed / Fulfillment	Changes or cancellation may no longer be available.
Shipped	The order generally cannot be changed or canceled; return options may apply after delivery.

2. How to Contact Us

To request a cancellation or change, email our customer support team at support@muamshai.com .

Please include the following information whenever possible:

Order number
Name used when placing the order
Email address associated with the order
The specific change or cancellation requested
Correct information if you are requesting an update

Tip:

The sooner you contact us, the more likely it is that we can review the request before the order moves further through fulfillment.

3. Changing a Shipping Address

If you entered an incorrect or incomplete shipping address, please contact us immediately with the complete corrected address.

We will check the order status and determine whether the address can still be updated before shipment.

Once an order has been shipped, we may not be able to change the delivery address. In such cases, customers may need to contact the applicable carrier for additional assistance.

Important: Please carefully check your shipping information before completing checkout. Accurate address information helps prevent delivery delays or unsuccessful delivery.

4. Changing Product Details

If you selected the wrong size, color, quantity, or another product option, contact us as soon as possible.

We will check whether the requested change can be made before the order enters fulfillment. Any requested replacement option is subject to availability.

If the requested option is unavailable, our support team will explain the available alternatives when applicable.

5. Order Processing Time

Muamshai generally handles orders within 1 business day. Because fulfillment may begin quickly, the available time for making changes can be limited.

Our order cut-off time is 5:00 PM EST, Monday–Friday. Requests received after the applicable cut-off time may be handled on the next available business day.

1. Order Placed Contact support immediately if you need a change or cancellation.

2. Processing We review whether the requested change is still possible.

3. Shipped Changes or cancellation may no longer be available.

6. Orders That Have Already Shipped

Once an order has been shipped, it generally cannot be canceled or modified through the standard order-change process.

Muamshai uses delivery services including USPS, UPS, and FedEx, depending on the shipment.

If you no longer want an item after receiving it, you may review our Return & Refund Policy to determine whether the order qualifies for a return.

7. Cancellation After Processing

If an order has already entered fulfillment, we may not be able to cancel it even if the package has not yet been delivered.

When cancellation is no longer possible, the customer may wait for delivery and then request a return if the item meets the conditions of our Return & Refund Policy.

Eligible returns may generally be requested within 30 days, subject to the applicable return requirements.

8. Refunds for Approved Cancellations

If Muamshai confirms that an order can be canceled and a refund is applicable, the refund will be processed to the original payment method when possible.

Approved refunds are processed within 10 days after the applicable cancellation or refund has been confirmed.

Muamshai does not charge a separate refund processing fee.

Refund timing: After a refund is processed by Muamshai, the time required for the funds to appear in the original payment account may vary depending on the payment provider or financial institution.

9. If a Change Cannot Be Made

If an order has already been processed, packed, or shipped and the requested change cannot be completed, our support team will explain the available options based on the order status.

For unwanted merchandise that has already been delivered, the standard return process may be available if the order meets the requirements of our Return & Refund Policy.