Return & Refund Policy

Last Updated: August 15, 2026

1. Return & Refund Overview

Eligible purchases may be returned within 30 days of delivery. Customers who receive an eligible return approval can send the item back according to the instructions provided by our support team.

After the returned item is received and reviewed, approved refunds are processed within 10 days. Muamshai does not charge a separate refund processing fee.

2. Return Eligibility

To be eligible for a return, the request must be submitted within 30 days of the delivery date.

Returned merchandise should be in its original condition and should be suitable for resale. Items should be unworn, unused, and returned with any original tags, packaging, or included components when applicable.

Customers should take reasonable care of the merchandise while deciding whether to keep it. Items that have been worn, washed, altered, damaged, or otherwise used may not qualify for a return.

3. How to Request a Return

To start a return, contact Muamshai customer support at support@muamshai.com.

Please include your order number, the email address used to place the order, the item you would like to return, and a brief explanation of the reason for the return.

Our support team will review the request and provide return instructions when the item qualifies for return.

4. Return Process

5. Return Review

Once the returned package is received, the item will be reviewed to confirm that it meets the applicable return requirements.

The review may include checking the item's condition, appearance, tags, packaging, and other applicable characteristics.

If the returned item meets the return requirements, the refund will be approved for processing. If an item does not meet the applicable requirements, our support team will contact the customer regarding the return status.

6. Refund Processing

Approved refunds are processed within 10 days after the returned item has been received and reviewed.

Refunds are issued to the original payment method used for the purchase whenever possible.

Muamshai does not charge a separate fee specifically for processing an approved refund.

7. Refunds and Payment Providers

Once Muamshai processes an approved refund, the payment provider may require additional time to make the funds available in the customer's account.

The time required for the refund to appear may vary depending on the payment method, financial institution, or payment service used for the original transaction.

If the refund has been confirmed by Muamshai but is not yet visible in the original payment account, customers may need to allow additional processing time from the applicable payment provider.

8. Items That May Not Qualify for a Refund

A return may be declined if the merchandise does not meet the applicable return requirements. Examples may include items that have been used, worn, washed, altered, damaged, or returned outside the stated return period.

• Items returned after the 30-day return period.
• Items showing signs of use or wear.
• Items that have been washed or altered.
• Items damaged after delivery through customer use.
• Items missing applicable original tags or components when required for the return.

9. Incorrect, Damaged, or Defective Items

If you receive an incorrect, damaged, or defective item, please contact Muamshai customer support as soon as possible after delivery.

Please provide your order number and a clear description of the issue. When appropriate, our support team may request photos or other information to help us understand and review the situation.

We will review the information provided and communicate the appropriate next steps based on the circumstances of the order.

10. Return Shipping

Return shipping instructions are provided by our support team after a return request has been reviewed.

Because return circumstances can vary, customers should contact us before shipping an item back. This allows us to provide the correct return instructions for the specific order.

Please keep any applicable return shipment tracking information until the return has been received and the refund process has been completed.

11. Exchanges

If you would like a different size, color, or product, please contact our support team before returning the original item.

Availability can change over time, so an exchange may depend on whether the requested replacement item is available. When a direct exchange cannot be completed, the customer may follow the applicable return and refund process.

12. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests are reviewed based on the current status of the order. Once an order has entered processing or has already been shipped, cancellation may no longer be possible.

If cancellation is not possible because the order has already been processed or shipped, the customer may contact our support team regarding the available return options after delivery.

13. Customer Responsibilities

Customers are responsible for reviewing their order information before completing a purchase and for following the return instructions provided by Muamshai.

• Submit return requests within the applicable 30-day period.
• Provide accurate order and contact information.
• Keep eligible merchandise in appropriate condition before returning it.
• Follow the return instructions provided by customer support.
• Keep return tracking information when applicable.

14. Questions About Returns or Refunds

If you have questions about whether an item qualifies for a return, the status of a return, or an approved refund, please contact our customer support team.

When contacting us, please include your order number and the email address associated with the purchase. This information helps us locate the order and provide a more efficient response.